Information We Collect
We collect information you provide directly to us, information we receive automatically when you use our website, and information from third parties. The categories of personal information we may collect include:
Information You Provide to Us
- Account & Order Information: Name, email address, billing address, shipping address, phone number, and payment information when you create an account or place an order.
- Communications: Any information you include when you contact us via email, phone, or contact forms — including your name, email, and the content of your message.
- Marketing Preferences: Your email address and communication preferences when you subscribe to our newsletter or promotional communications.
- Reviews & Feedback: Any product reviews, ratings, or survey responses you choose to submit.
Information Collected Automatically
- Device & Browser Data: IP address, browser type and version, operating system, device identifiers, and time zone setting.
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and how you interact with our website.
- Transaction Data: Details of products purchased, order amounts, and purchase history.
- Cookies & Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 4 for full details).
| Category | Examples | How Collected |
|---|---|---|
| Identifiers | Name, email, phone, IP address | Directly from you; automatically |
| Commercial Info | Purchase history, products viewed | Directly from you; automatically |
| Financial Info | Payment card details (tokenized) | Directly from you via secure processor |
| Internet Activity | Browsing history on our site, cookie data | Automatically via cookies |
| Geolocation | Shipping address, general location from IP | Directly from you; automatically |
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Processing and fulfilling your orders, including sending order confirmations, shipping updates, and receipts.
- Creating and managing your account and maintaining our customer relationship with you.
- Responding to your inquiries, comments, and requests for customer support.
- Sending marketing communications, newsletters, and promotional offers — only where you have given consent or where permitted by law.
- Personalizing your shopping experience and recommending products based on your preferences and purchase history.
- Improving our website, products, and services through analytics and feedback.
- Detecting, preventing, and addressing fraud, security breaches, and other potentially prohibited or illegal activities.
- Complying with legal obligations, resolving disputes, and enforcing our agreements.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:
Service Providers
We engage trusted third-party companies to perform services on our behalf, including payment processing, shipping and fulfillment, email delivery, analytics, and customer support. These partners are contractually obligated to use your information only as directed by us and in accordance with this policy.
Payment Processors
Payment card transactions are handled by PCI-DSS compliant processors (such as Stripe or PayPal). We do not store full payment card numbers on our servers. These processors are subject to their own privacy policies.
Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request — or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Angel Natural Candles, our customers, or others.
Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.
- We never sell your personal data to data brokers or advertising networks.
- We never share your information with third parties for their independent marketing purposes.
- All third-party service providers are required to maintain confidentiality and security of your data.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant content and advertisements. A cookie is a small file stored on your device by your web browser.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (shopping cart, login sessions, security) | Session / Persistent |
| Analytics | Help us understand how visitors interact with our site (e.g., Google Analytics) | Up to 2 years |
| Functional | Remember your preferences (language, currency, recently viewed products) | Up to 1 year |
| Marketing | Deliver relevant ads and track ad campaign effectiveness (e.g., Meta Pixel) | Up to 90 days |
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising at aboutads.info/choices or networkadvertising.org/choices.
Data Security
We take the security of your personal information seriously and implement a variety of administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website (indicated by "https://" in the URL).
- PCI-DSS compliant payment processing — we never store full credit card numbers on our servers.
- Access controls limiting employee access to personal data on a need-to-know basis.
- Regular security assessments and vulnerability testing of our systems.
- Secure data storage with encrypted backups.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. As a Florida-based business serving customers across the United States, we honor the following rights:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete personal information.
- Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., order history required for legal compliance).
- Right to Opt-Out: You may opt out of marketing communications at any time. We do not sell personal data, so no opt-out for data sales is applicable.
- Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information in Section 10. We will respond to verifiable requests within 30 days. We may need to verify your identity before processing your request.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] or (407) 864-7235 and we will take steps to remove such information.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, and services that are not operated or controlled by Angel Natural Candles. These include, but are not limited to:
- Social media platforms (Instagram, Facebook, Pinterest, TikTok)
- Payment processors (Stripe, PayPal)
- Shipping carriers (UPS, USPS, FedEx)
- Review platforms and affiliate partners
This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit. Clicking on third-party links is done at your own risk.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post the revised policy prominently on our website.
- For material changes, notify you by email (if we have your email address) or by placing a notice on our homepage.
Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out. We are committed to resolving privacy-related matters promptly and transparently.
| Contact Method | Details |
|---|---|
| [email protected] | |
| Phone | (407) 864-7235 |
| Mailing Address | Angel Natural Candles Ocoee, FL 34761 United States |
| Response Time | We aim to respond to all privacy inquiries within 5 business days. |
For privacy-related disputes that cannot be resolved directly with us, you may have the right to file a complaint with your applicable data protection authority or the Florida Office of the Attorney General.